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Warranty and Service Policy

CJTouch is only under obligation to offer the following Warranty Repair and Services except those authorized formal documents in written form. Any other warranty repair and services in non-written form is regarded as unauthorized warranty by Dongguan CJTouch Electronic Co., Ltd, to which CJTouch is under NO obligation.


RemarkHereinafter CJTouch refers to Dongugan CJTouch Electronic Co., Ltd.


CJTouch offers Warranty Repair Period as following (Table 1):




Table 1

Remark:
I. Above warranty period takes the shipping date of CJTouch products as the starting date.
II. Customized products, free samples or special priced products are not eligible for Warranty Replacement.
III. CJTouch is under NO obligation to provide Warranty Replacement or Warranty Repair service for wrongly ordered goods.
IV. The warranty period for different countries would be different from the Table 1 according to the local law.
V. CJTouch is under NO obligation to provide support for following situations:
1. Without intact CJTouch label, so the model number or serial number cannot be clearly identified.
2. Physical damage(including but not limited to damages of communication cable on the touch panel, damages of transducers, controllers out of shape, depressed or cracked).
3. Unauthorized disassembling repair or modification of the products.
4. Any defects caused by improper storage or unsuitable working environment (including but not limited to rust resulting from environmental humidification or any damages resulting from excessive working voltage etc.).
5. Any defects caused by abuse, misuse, improper operating of the products.
6. Damage or loss of CJTouch products because of natural disaster (such as earthquake, fire or flood), social unrest or governmental polices etc.
7. Failure for providing a suitable operating environment including hardware and software.
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